This agency only works with local, privately-owned funeral homes. This means you will be dealing with a trusted member of your community, not some distant corporation only worried about a bottom line.
Over a period of 25 years, I have represented many cemetery and funeral operations. Most of what I have done for these companies is arrange “pre-need” contracts. What I have learned about the funeral industry over these years is explained throughout this Web site. But the most important things I have learned are who are the best values for your money when arranging a funeral and who the best funding company is. I am loyal to no company on the basis of my profits as many funeral home representatives are. Too many of them are in “golden handcuffs,” which means essentially that they are addicted to the money (bonus and commission) they are paid by the funeral home, funding company, or both. For me at this point, it’s not “about the money”—except yours. Below are some of the best values for your money. But they are not better in order of the prices they charge. Good values are not based on price alone. The best value for your money must consider all of the following: 1) total experience of the staff; 2) whether the ownership is "on site"; 3) their financial condition; 4) how their sales are growing via "word of mouth"; and 5) how good their pre-need funding options are. I have considered all these factors for a long list of funeral homes. Premier Funeral Services measures up in all these respects. Why I Rule Out Almost All of the "High-Profile" Funeral Homes I make more money if I fund a plan for a more expensive funeral home. In years past, as an agent I’ve been forced to be part of the bunch that thinks of “sales” in terms of their income, which is more important than giving your customer a good value. And these years have taught me that giving a good value and personalized service are less important to many operations than the “numbers,” especially those numbers analyzed by those higher up in the chain corporations who are looking only at bottom line profits. Right now I am only in the position of seeing what is most profitable for you. While representing one of the “chains,” (and later a private company that was subsequently purchased by a chain), I simultaneously was contracting with privately-owned funeral operations. I noticed a world of difference in the quality of service, even though often the prices were close to each other. In the better cases, however, the prices of the private funeral homes were substantially lower while the guarantee of better, individualized service was greater. These things are most important to me and the families I serve. This is the most important reason my top recommendation for a funeral, especially pre-paid, is Premier Funeral Services. I still fund for and represent quite a few other funeral homes in the Salt Lake area, but they are secondary to Premier Funeral Services. For those who live east of State St. in the Salt Lake area and who are certain they do not want a church or graveside service but insist on using a funeral home’s chapel, I recommend Holbrook Mortuary—a privately owned company priced at $2,990 for a full service (casket not included) and Cannon Mortuary at $3,295. The average price from my most recent survey is around $4,100. So these two mortuaries are reasonably good values if you must use a funeral home's chapel for your service. If you are west of State St., and you aren't planning a church or graveside service, I would recommend Kramer Family Funeral Home, priced at $3,995 casket included. The owners told me, however, that a funeral service at their chapel is usually limtied to about 30 people. If you have no real need to use a funeral home chapel and would prefer a church. reception center or graveside service, Premier Funeral Service is your best value at $1,795. Add an attractive casket for $995, and your total funeral cost is $2,790. Serenity Funeral Home (formerly Serenicare, Draper) and Legacy Funeral Services (Spanish Fork) are close in price to Premier Funeral Services. But I don’t recommend anyone on the basis of price alone. I've investigated the other lower-priced funeral service providers, and I don't believe they entirely measure up to Premier Funeral Services in many respects. Having a lower price is not enough, and that can actually scare people. Having the lowest price on services packages is only a good thing if the company scores high in every other area, which includes their financial condition, how well they service customers continually, their stability and consistency overall, and other factors. Money Back Is Possible Premier Funeral Services has not increased their cost of funeral services at all since 2009. It became necessary for the company to somewhat raise casket and burial vault prices. No need to increase funeral service prices over five years says a lot about the financial condition and attitude of the company. But even better news for you is that when you fund a pre-paid plan through me with National Guardian Life to freeze your costs, you not only get that cost guaranteed but you also get a growing cash value for the rest of your life. With little or few price increases and your plan growing in cash value, there is a much greater possibility that your family will get money back from the plan. This is required by law, because the funeral home can only keep the money sent to them by NGL or other funeral funding company for the guaranteed plan up to their interest in the money. This means they can only keep up to the amount they are charging at the time of the funeral. Any excess must be given back to the family or applied to other expenses not covered by the plan. I have already seen this happen with a number of my funeral plan customers who used Premier and passed away a few years later. This scenario beats the one more often seen where families had to come up with significantly more money at the time of need.
"Accordingly, you cannot condition the furnishing of any funeral good or service to a consumer on the purchase of any other funeral good or service except for your basic services fee and any items required by law.(20) You also cannot refuse to serve a family because they do not purchase one particular item (e.g., a casket or embalming) or a combination of items or services from you."
"The key to controlling future funeral and cemetery costs is to arrange and pay for them in advance." "...people will purchase more in an emotionally charged at-need moment than they will in a calmer and more stable pre-need moment." "Pre-planning is absolutely the best thing you can do to ensure that you get the final arrangements you want and save money at the same time." "In my opinion, insurance policies are the best way to go. The insurance industry is highly regulated. Also, insurance companies are typically more balanced and more stable than most death merchants. Even when insurance companies go bankrupt, state and federal agencies come to the rescue of policyholders. Certainly the same cannot be said of funeral homes and cemeteries!"